transaction details, including the amount, date and description on your statement, evidence of your attempts to cancel the transaction or return the goods, evidence you have reached out to ATOL or ABTA where applicable, evidence of the retailer’s rejection of your dispute, The transaction details including amount, date and description on your statement, Details of the goods/service you were expecting to receive, Date that you were expecting to receive the goods/service. Not all banks in the Channel Islands and Isle of Man offer the Current Account Switching Service. Using your HSBC Credit or Debit card with Google Pay is subject to terms and conditions. You can continue the conversation by going to 'Chat with us' on our mobile app or simply log back on to get your response. To return to Online Banking please log on again. Be rewarded with the HSBC Platinum Credit Card. Input your amount. Order / dispatch notes Retailers often confirm via email or post when an order has been processed and/or when it has been dispatched (and expected date). Retailers sometimes trade under different names, so the one on your statement might not be what you expect. Reward+ App means the HSBC Reward+ mobile app which is a dedicated credit card mobile app to manage your HSBC card accounts in Hong Kong. Apply today. when you choose to transfer funds to "New Payee" by selecting "Wire Payee".. To set-up a new Wire payee, you need to click Move money, then click the 'New payee' … I switched to a new bank inbetween making the original payment and receiving the refund. HSBC has a state-of-the-art detection system that looks for any unusual activity in order to help protect you from fraud. The refund will go back to the original card / account used. Getting in touch Close. This will include documents such as bank statements or proof-of-payment … We’re really sorry but it’s taking longer than usual to process claims at the moment due to coronavirus. It may be that this is an ongoing payment such as a Direct Debit or Standing Order, that is related to something you set up or subscribed to some time ago. If you don't, the merchant might be willing to issue your refund with a gift card or store credit instead, but that's likely not the best option since it limits how you can spend the money. How will I However, you should still contact the retailer if you still have an outstanding contractual agreement with them. This will apply where the transaction was made wholly or in part on a HSBC credit card and your dispute relates to a purchase of over £100 and under £30,000. Important information 4. If someone shares your account, they may have made the transactions. Machine errors Did you enter your details more than once? Even though credit card refunds can take longer than if you paid cash or debit, it's generally a good idea to pay for big-ticket items with a credit card. Terms of service Have you allowed sufficient time for the cancellation (e.g. Use your HSBC card with Apple Pay. Request new alerts or make changes to existing preferences that can help you manage your card Visa Summary of Benefits. Refund processing It can take a number of working days for errors to be identified and reversed/refunded so please allow sufficient time for this. If you’re still not sure about the transaction, our list of frequently disputed transactions may help you recognise it. Android, the Android logo and Google Pay are trademarks of Google Inc. In most cases, they’ll be able to give an update or answer your query. To return to Online Banking please log on again. See our help and support pages for guidance and to find out what you can do through online and mobile banking. Things you should know USD Denominated; 19.95% APR and $85 annual fee; Credit limits from $500 to … I have been issued a refund to my old bank card, I have since then updated my details but it’s going back on the card it was paid with? Get the most out of your credit or debit card at home and abroad. If you're not yet registered for online banking, go to contact us to find the best way to reach us. Speak to the retailer in the first instance. Even if card is blocked or closed or cancelled, if refund is issued on a card, then bank is liable to refund you the money into some bank account. His card was not copied, & no-one saw him use the pin as he did not use it, he definitely did not write down or give his pin to anyone. If that’s not successful, you can then contact us to query any transaction on your account. Looking for a credit card? Junk email Confirmation or digital goods are often sent via email and can get lost in your junk mail folder. Our website doesn't support your browser so please upgrade. Dig out your receipts to see if you have any from the same day and for the same amount but with a different retailer name. A new Wire Payee can only be set up in line with a new wire payment transaction i.e. Where HSBC’s records show that you paid the unreasonable fees, the process should be straightforward. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Transaction you don’t recognise or dispute with a retailer? Talk to us directly through our chat channels. There is some useful information below that might help you solve the problem quickly and indicates what information you will need to have ready when you contact us. You can take control of your finances with a range of ways to bank with HSBC Singapore through online, mobile, telephone or branch. See our help and support pages for guidance and to find out what you can do through online and mobile banking. This card is packed with benefits. This may sometimes be caused by the manufacturer releasing slightly different versions or low stock in certain colours or options. Close. This will apply where the transaction was made wholly or in part on a HSBC credit card and your dispute relates to a purchase of over £100 and under £30,000. For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (02)7976-8000 from overseas, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or send an email to hsbc@hsbc.com.ph.If you want to find out more about HSBC's customer feedback … Brexit transition period - HSBC Expat will continue to service your banking needs during this period. Further charges Expiry of trial periods typically take further payments/charges without warning. Troubleshooting guide Try consulting the product guide which may help you to resolve the fault/damage. HSBC have stated that they do not believe him to be a victim of fraud and will not refund any of the money. In some cases, you may have protection under Section 75 of the Consumer Credit Act. Hotel bookings often have refund restrictions, Travel tickets can often be non-refundable, Stores often issue credit vouchers instead, Details of previous transactions under this agreement and any future expected payments, Date that you cancelled the recurring transaction and who you spoke to, Date that you were expecting to receive and/or the date you did receive the goods/service. Simply use your HSBC Mastercard Credit Card for a minimum of PHP5,000 1 at any The SM Store branch nationwide and earn a chance to instantly win PHP5,000 or PHP2,000 worth of SM Gift Pass! Your information 5. This may remind you of where you were when the transaction that you don't recognise was made. An HSBC spokesperson said: "Doing the right thing by HFC customers who paid unreasonable debt collection charges during the period 2003-2009 is an important undertaking for us. Sorry for any inconvenience and thank you for your patience. If there’s a card payment which you recognise but wish to dispute: If you're not yet registered for online banking, contact us to find the best way to get in touch. If a refund is paid to your credit card, usually that means that the payment was made initially by that credit card, the short answer to your question is no, not without incurring charges. HSBC says you can still access the Cirrus network via your credit card to get cash overseas, if you link all your accounts. Include your credit card number and account number. We use cookies to give you the best possible experience on our website. We may send you a text message to update you on the progress of your dispute. He also has witnesses who were with him at a conference during the time these transactions took place. Use our quick and simple guide to find out more about a range of HSBC credit cards. All rights reserved. Try entering the retailer's name into a search engine to find out more. If the above steps have not helped to resolve your dispute please contact us. Exclusively for HSBC Premier account holders. Activate your card online, by phone or at a cash machine. Glossary HSB-NRFB1015-MCP48051.indd 2 10/10/2017 15:59 Speak to the retailer Retailers are best placed to resolve your issue quickly or provide an update. Fast, easy and secure. My old credit card was cancelled due to some fraudulent transaction (one used to pay with on Paypal) and my credit card company issued new replacement. There are two different ways you can claim a refund. Speak to the retailer In most cases the retailer will be able to provide a status update or resolve your query. Speak to the retailer In most cases will be able to provide a status update or resolve your query. Browse options for making payments to your HSBC Credit Card. HSBC has a range of cards to suit most financial needs, whether you are looking to pay off existing debt or want an everyday card for daily spending. HSBC Hong Kong offers a range of bank accounts with 24/7 online banking services for investments, insurance, credit cards, loans, mortgages and savings. Cancellation notice Has the retailer received or confirmed receipt of your notice of cancellation. A primary cardholder must be at least 21 years old with a minimum RM 200,000 in total relationship balance with HSBC. Terms of service Have you allowed sufficient time for fulfilment of the order? 2X Points on Home & Health Earn two Points per dollar spent (up to $3,000) on gas, groceries, healthcare and … Select the Chat tab to the right of the page. For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (02)7976-8000 from overseas, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or send an email to hsbc@hsbc.com.ph.If you want to find out more about HSBC's customer feedback procedures, … Refund promise Has the merchant offered a refund or sent a replacement? Refund promise The merchant may have been unable to fulfil your order and has offered a refund. Explore a world of opportunities and rewards with an HSBC credit card. For your security, your session has timed out due to inactivity. ; Click the black Manage Card button in the center of the page. If a refund is paid to your credit card, usually that means that the payment was made initially by that credit card, the short answer to your question is no, not without incurring charges. You’ll enter the Credit Cards servicing website. retailers may have offered a currency conversion service at the point of payment. 2X Points on Home & Health Earn two Points per dollar spent (up to $3,000) on gas, groceries, healthcare and pharmacy purchases through June 30, 2021. 0 0. schab043_FINA4242. Click on left menu option within Move money section that is labeled 'Bank to Bank Transfers'. Card Centre, 8/F Tower 2 & 3 HSBC Centre, 1 Sham Mong Road, Kowloon Hong Kong. If you have an HSBC Credit Card, you can transfer money from one of your HSBC deposit accounts to your HSBC Credit Card(s) account using the Move money function. 750 which will be waived if the user spends Rs. You will still get the money back as the reference from the old card is still unique to you, and will just get transferred to the related bank account. HSBC to refund cash left at ATMs Card 1 was a Maestro/Switch Card 2 (now that HSBC group are moving to Visa Debit) is a Visa Debit It's a completely new card number, not just a new Switch issue number and expiry date. Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. Keep any records of date, time, contact names, details and conversations with the retailer. Also Premier and Advance banking and more… A chargeback is a way for HSBC to try and recover your money in the event something goes wrong. subscriptions often have a termination period of up to 30 days)? a McAfee annual payment), you must cancel with the merchant. Report a lost or stolen card to us and find out how to replace a damaged card. Specific details of what was wrong with the goods/service – it is useful to keep hold of any evidence you have of this as you may be asked to provide this in support of your dispute. The Android Robot is reproduced or modified from work created and shared by Google and used according to the terms describes in the Creative Commons 3.0 attribution license. It’s easy to get in touch online. The HSBC Visa Gold Credit Card benefits are perfect for those who enjoy discounts on travel, leisure, fashion, accessories, gift, home, electronics, health and beauty at selected retailers. Your statement at a similar time card with Google pay are trademarks of Apple Inc, registered the... Or vendor Apple, the android logo and Google pay are trademarks of Apple Inc, registered in the and... So the one on your statement might not be possible for us to find out what you now. Update you on the left side of dashboard, select your HSBC card rates, depending how. More queries than usual to process the transaction, our list of frequently disputed transactions may you. Under different names, so the one on your HSBC credit card signed up a... On your card online, by phone or at a better rate customers over unauthorised this... Transaction Did not go through correctly organisations, may be known to trading standards Scam retailers such. Them off at a better rate left menu, hover over payments and then make... Your request errors to be identified and reversed/refunded so please upgrade right of the respective associations. Cases will be able to give an update or extended the delivery date that agreed! That ’ s taking longer than usual to process the transaction replace a damaged.! To existing preferences that can help you recognise it working hard to try keep... T been able to provide a status update or resolve your query support! 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This credit card manage card button in the us and other countries click here … if you 're to! 75 claim as this will help us take care of your notice of cancellation payments and then click a! Currency amounts can often differ from the bank will then transfer the funds to the may... Of your debit or credit card alert preferences online, by phone or at a conference the... Credit or debit card with Google pay are trademarks of Google Inc our list of frequently disputed transactions help! Link or respond to a text message to update you on the left side of dashboard, select HSBC... Turned up the moment so it may not be what you can raise a dispute remind of. Subscriptions often have a termination period of up to 30 days ) t recognise a transaction most disputes be... Do is reply to the retailer may have provided additional goods or services which incur additional cost pay! Moment due to reasons such as hotels, taxis, airlines or hire,. 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